A maintenance company in Costa Rica came back to place another order — a repeat customer who had bought from us before. This time: 2 units of the EPS15-35 electric stacker, purchased for their own use — moving and loading equipment and goods around the workshop and job sites.
We take every order seriously, no matter the quantity. The units were ready in 5 days and the 15-day lead time on the proforma invoice was honored to the day. We then held the machines in our warehouse free of charge for about two weeks so they could ship with the customer's consolidated cargo, revised the export documents round after round per his customs broker's notes, and couriered the original Certificate of Origin straight to him by DHL.
When a repeat customer comes back, the ordering routine is familiar. He had goods on order with another factory at the same time, planning to consolidate everything into one LCL shipment — standard practice for experienced importers working to cut freight costs. And these two stackers were bought for his own operation: moving equipment and loading and unloading goods in the maintenance workshop, day in and day out — when you're the one running the machine, you know better than anyone whether it's good. Because he knew the process well, what he wanted settled before ordering was very specific:
On the first proforma invoice, we put both options on one sheet with every spec and the price difference spelled out. Both machines share the same foundation: 1,500 kg (3,300 lb) capacity, 3.5 m (11.5 ft) lift height.
DYC15-35 Semi-Electric Stacker
• Adjustable fork width: 300–850 mm
• Minimum turning radius: 1,450 mm (57")
• Overall dimensions: 1,660 × 930 × 2,330 mm
• About $230 cheaper than the full-electric
The semi-electric stacker wins on compactness and price: smaller footprint, nimble in narrow aisles.
EPS15-35 Electric Stacker (the customer's choice)
• Electric traction drive, electric lift
• 24V/72Ah lead-acid battery, 0.75/2.2 kW motors
• Electromagnetic braking
• Fork size: 1,150 × 140 × 60 mm
The extra $230 for electric stacker buys real value: moving equipment and loading and unloading goods, trip after trip, all day long — the machine drives itself, no pushing, and the labor saved and throughput gained turn into actual money. Electromagnetic braking and the complete power package round it out. The customer compared both and ordered 2 full-electric units. Machines like this arrive ready to work — no installation, no commissioning — and can be on the workshop floor the day they land.
This stacker is one of our mature, proven models. After the order was confirmed, the customer asked point-blank: when will it be ready? Our answer was just as direct: 5 days. Both units were ready on schedule, and the 15-day lead time written into the proforma invoice was honored to the day. On an order racing a consolidation window, a supplier who has the goods ready when promised matters more than anything else. We said 5 days; we delivered.
When the machines were ready, the customer's consolidation plan wasn't. He said it straight: ship now and I'm paying storage for nothing. Our answer was equally direct: keep them in our warehouse, free of charge, until your other goods are ready. That wait ran about two weeks. Once the other factory's order was set, his forwarder contacted us and the 2 stackers shipped LCL from Qingdao — 2 units, 2 packages, 1,320 kg (2,910 lb) gross, 6.6 CBM. Terms were FOB Qingdao with the customer's own forwarder, and the bill of lading was issued telex release at his request, so he wouldn't have to wait on original documents to pick up the cargo.
His customs broker came back with several rounds of notes. The invoice number on the CO had to match the commercial invoice exactly — we fixed it. The destination port had to read Puerto Caldera, not San José — we fixed that too. By the end, the commercial invoice, packing list, bill of lading, and CO all matched perfectly. Nothing left for customs to flag.
We issued the FTA certificate under the China–Costa Rica Free Trade Agreement — with it, the customer saves a meaningful portion of import duty. Later, when his broker confirmed that clearance required the original CO, we arranged DHL the same day and sent the tracking number straight to his phone.
As of this writing, the full document set is closed out and the cargo is in final customs processing on the customer's side. Proforma invoice, commercial invoice, packing list, telex-release B/L, CO, FTA certificate — the whole chain ran through. And a repeat customer coming back to buy again is, by itself, the most honest endorsement we could ask for.
If you run a maintenance or equipment service business in Central America or the Caribbean and you're looking to equip your own workshop with handling and loading gear — stackers, electric forklifts, or aerial lifts — we're happy to talk. You'll get a supplier with solid processes, paperwork that stands up to customs scrutiny, and the flexibility to work around your consolidation schedule. Send us your application and spec requirements, and we'll come back with a one-to-one configuration and quote.
I'm Evan Lv, With a track record of 6+ years in the Machine industry, I recommend products, services, and experiences for clients and company. Always in a team, never without passion.
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