We received the customer's inquiry request on August 5, 2020
It has been less than 2 months from the inquiry to the cooperation. The customer originally said that they would wait until 2021 to purchase, but they purchase was advanced. We communicated with each other very smoothly. The customer said that the drawings were needed, and our engineers immediately sent out the drawings of the cargo lift. The customer was worried about the ground, so our engineers produced detailed foundation drawings. Our professional drawings impressed the customer, and the customer trusted us very much for our professionalism.
Goods issued in November 2020, our production cycle need only 3-5 days, production complete followed by customer communication charter booking, but the two months has been rising sea freight, sea freight to Mauritius has gone up a lot, However, we do not want to tell the customer that the price has risen at the last stage. Although the increase of ocean freight is beyond our control, if we charge the customer extra fees now, it will affect the customer's experience. So we do everything we can to keep costs down.
Finally, the problem was solved perfectly and the customer was satisfied. Looking forward to the next cooperation with customers.